Privacy Statement
This Privacy Statement explains how Samphire Pty Ltd (ABN 32 065 258 380), trading as Broken Hill Freight Centre, collects, uses, stores and discloses personal information.
1. Personal information we collect
We collect personal information that is reasonably necessary to provide our freight and transport services. This may include:
- Name, business name and contact details
- Pickup and delivery addresses
- Email address and telephone number
- Shipment, consignment and booking details
- Billing and account information
2. How we collect personal information
Personal information is collected directly from you when you contact us, request a quote, book a pickup, use our website forms, or communicate with us by phone or email.
3. How we use personal information
We use personal information to:
- Provide, manage and deliver freight and transport services
- Process quotes, bookings, pickups and deliveries
- Communicate with customers about services and enquiries
- Manage accounts, billing and payments
- Meet legal and regulatory obligations
4. Disclosure of personal information
We may disclose personal information to third parties where necessary to deliver our services, including carriers, drivers, subcontractors, insurers and service providers.
We do not sell personal information to third parties.
5. Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Information is stored securely and access is limited to authorised personnel.
6. Website usage
Our website may use basic cookies or analytics tools to improve functionality and user experience. These tools do not identify individuals personally.
7. Access and correction
You may request access to, or correction of, personal information we hold about you by contacting us.
8. Updates to this Privacy Statement
This Privacy Statement may be updated from time to time. The current version will be available on our website.
9. Contact us
For privacy enquiries, access or correction requests, please contact:
Samphire Pty Ltd
ABN 32 065 258 380
Trading as Broken Hill Freight Centre
86 Pinnacles Place
Broken Hill NSW 2880
Phone: (08) 8088 5212